Payment & Checkout Information

At VELQIZORA™, we aim to provide a clear, convenient, and secure checkout experience.

The VELQIZORA™ online store is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd., which is responsible for the operation of the store and related customer services.

Available payment methods are displayed during checkout and may vary depending on your location, device, currency, and payment provider availability.

Pay with PayPal

Where PayPal is available at checkout, you may select it as your payment method and complete your purchase through PayPal's payment interface.

Depending on the options presented by PayPal, you may be able to:

  • Sign in to an existing PayPal account and complete payment

  • Use an eligible debit or credit card through PayPal without creating a PayPal account

Payment credentials submitted through PayPal are handled through PayPal's payment environment rather than being entered directly into our store systems.

Credit & Debit Card Payments

Eligible credit and debit card options will be displayed on the checkout page when available.

Supported card types may differ depending on your country, issuing bank, payment processor, and checkout configuration.

When paying by card:

  • Enter your billing details accurately

  • Make sure sufficient funds or credit are available

  • Confirm that your card is enabled for online or international transactions where required

  • Follow any additional verification instructions requested by your bank or payment provider

A payment method appearing at checkout does not guarantee that every transaction will be approved.

Currency & Final Charges

The applicable transaction currency and final amount payable will be clearly displayed during checkout before you confirm your order.

If your card or payment account uses a different currency, your bank or payment provider may apply its own:

  • Currency conversion rate

  • International transaction fee

  • Processing fee

  • Other account-specific charges

Any such third-party fees are determined by your financial institution or payment provider and are not controlled by VELQIZORA™.

How Payment Information Is Handled

VELQIZORA™ does not require customers to send complete card details by email, telephone, or customer-support messages.

Payment information entered during checkout is processed through the payment services made available on our checkout platform.

For your protection, please never email us:

  • Full credit or debit card numbers

  • CVV or security codes

  • Online banking passwords

  • PayPal passwords

  • One-time verification codes

If additional payment verification is required, follow the instructions provided directly by your bank or authorized payment provider.

Payment Authorization

Your order may remain pending until payment authorization is completed.

A transaction may be declined or delayed for reasons including:

  • Incorrect billing information

  • Insufficient funds

  • Card restrictions

  • Fraud-prevention checks

  • Bank authorization requirements

  • Payment-provider verification

  • Technical payment-processing issues

If your payment is declined, we recommend contacting your bank, card issuer, PayPal, or the applicable payment provider for more information.

Order Confirmation

An order should not be considered successfully completed solely because payment information has been submitted.

After checkout, please review the order confirmation shown on the website and any confirmation message sent to the email address provided with your order.

If you believe you were charged but did not receive an order confirmation, contact our customer support team and provide the relevant order or transaction information. Please do not send complete card details.

Payment Questions & Customer Support

For questions about an order, payment status, duplicate charge concern, or other checkout-related issue, please contact:

Customer Support Email:
service@velqiza.com

Customer Service Phone:
+86 135 3019 1141

When contacting us about an existing order, please include your order number whenever available.

Store Operator Information

Brand Name: VELQIZORA™

Legal Company Name:
Shenzhen Qingcheng Jewelry Technology Co., Ltd.

Business Address:
Room 1111, 11th Floor, Building A, Teli Shuibei Jewelry Building
Northwest Side of No. 38 Shuibei 2nd Road
Shuibei Community, Cuizhu Subdistrict
Luohu District, Shenzhen, Guangdong, China

Phone:
+86 135 3019 1141

Email:
service@velqiza.com

VELQIZORA™ is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd.

The same business identity and contact information should be used consistently across our customer-facing policies and store information.