Privacy & Personal Information Policy

Last Updated: September 11, 2026

Your privacy matters to VELQIZORA™.

This Privacy & Personal Information Policy explains how information may be collected, used, disclosed, retained, and protected when you browse our online store, place an order, communicate with customer support, or otherwise use our website and related services.

VELQIZORA™ is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd.

For purposes of this Policy, references to “VELQIZORA™,” “we,” “us,” or “our” refer to Shenzhen Qingcheng Jewelry Technology Co., Ltd., as appropriate.

By using our website, you acknowledge the data practices described in this Policy.

1. Information We May Collect

The information we collect depends on how you interact with our website and Services.

Information You Provide Directly

You may provide personal information when you:

  • Place or attempt to place an order

  • Create or use a customer account

  • Contact customer support

  • Subscribe to marketing communications

  • Submit a return, refund, or other after-sales request

  • Participate in surveys, promotions, or other store features

This information may include:

  • Full name

  • Email address

  • Telephone number

  • Shipping address

  • Billing address

  • Order and purchase information

  • Customer-service correspondence

  • Account details, where applicable

  • Information you voluntarily provide in messages or forms

2. Payment Information

When you make a purchase, payment information may be collected and processed by authorized payment processors, checkout providers, banks, card networks, or other financial service providers.

Depending on the payment method selected, this may include:

  • Payment method

  • Billing information

  • Transaction identifiers

  • Payment authorization status

  • Limited payment-related information provided to us by the processor

Full payment-card credentials are generally handled by the relevant payment provider rather than through ordinary customer-service communications.

For your security, please do not send full card numbers, CVV codes, banking passwords, PayPal passwords, or one-time verification codes to us by email or telephone.

3. Information Collected Automatically

When you visit or interact with our website, certain technical information may be collected automatically by our website platform, analytics providers, advertising partners, or other service providers.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Referring or exit pages

  • Approximate location derived from technical information

  • Pages viewed

  • Products viewed

  • Shopping-cart activity

  • Checkout activity

  • Date and time of website interactions

  • Cookie and similar technology identifiers

This information helps us operate, secure, analyze, and improve our online store.

4. Why We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

Fulfill Purchases

We use order information to:

  • Process transactions

  • Confirm purchases

  • Prepare orders

  • Arrange delivery

  • Provide shipping or tracking updates

  • Handle cancellations, returns, and refunds

Provide Customer Service

Information may be used to:

  • Respond to questions

  • Locate customer orders

  • Resolve delivery or product issues

  • Process after-sales requests

  • Maintain records of customer communications

Operate and Improve Our Store

We may analyze website activity to:

  • Maintain website functionality

  • Improve navigation and checkout

  • Understand product interest

  • Diagnose technical problems

  • Evaluate website performance

  • Improve our products and customer experience

Maintain Security

Information may also be used to:

  • Detect suspicious activity

  • Prevent unauthorized transactions

  • Protect customer accounts

  • Reduce fraud and abuse

  • Enforce store policies

  • Protect our business, customers, and service providers

Marketing and Communications

Where permitted, we may use contact information to send:

  • Product updates

  • Promotional messages

  • Special offers

  • Store announcements

  • Other marketing communications

You may unsubscribe from promotional email communications using the unsubscribe function included in applicable messages.

Transactional communications related to an existing order may still be sent when necessary.

5. Cookies and Similar Technologies

VELQIZORA™ and service providers supporting our website may use cookies, pixels, tags, local storage, or similar technologies.

These technologies may be used for several purposes.

Essential Technologies

These support core website functions such as:

  • Shopping carts

  • Checkout

  • Security

  • Customer-session management

  • Website preferences

Analytics Technologies

These may help us understand:

  • How visitors use the website

  • Which pages are visited

  • How customers navigate the store

  • General website performance

Advertising Technologies

Where enabled, these technologies may help:

  • Measure advertising performance

  • Understand interactions with advertisements

  • Limit repetitive advertising

  • Provide advertising that may be more relevant to visitors

The availability of cookie controls depends on your browser, device, region, and the consent tools made available through our website.

Disabling certain cookies may affect website functionality.

6. Advertising and Analytics Providers

We may use third-party services to support advertising, analytics, measurement, or marketing functions.

Depending on our active store configuration, these providers may include services operated by companies such as:

  • Meta, including Facebook and Instagram

  • Google

  • Website analytics providers

  • Ecommerce platform providers

  • Advertising measurement services

These providers may process certain information according to their own privacy notices and terms.

The specific technologies used on our website may change as our business and service providers change.

7. When Information May Be Shared

We may disclose personal information when reasonably necessary to operate our business or provide our Services.

Recipients may include:

Ecommerce and Technology Providers

Providers that support:

  • Website hosting

  • Ecommerce infrastructure

  • Account functionality

  • Checkout services

  • Website security

Payment Providers

Banks, payment processors, card networks, digital-wallet providers, and other financial service providers may receive information necessary to authorize and complete transactions.

Logistics and Fulfillment Providers

Order information may be shared with:

  • Warehouses

  • Fulfillment partners

  • Delivery companies

  • Postal services

  • Logistics providers

This allows us to prepare and deliver purchases.

Customer-Service Providers

Where applicable, service providers may assist us in managing support requests and customer communications.

Marketing and Analytics Providers

Information may be shared with marketing or analytics providers where those services are enabled and permitted.

Professional and Legal Advisors

Information may be disclosed to accountants, legal advisers, insurers, consultants, or other professional service providers where reasonably necessary.

Legal or Regulatory Requirements

We may disclose information when reasonably required to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Protect legal rights

  • Investigate fraud

  • Protect customers or other persons

  • Enforce contractual rights

8. Sale of Personal Information

VELQIZORA™ does not sell personal information in the ordinary meaning of exchanging customer information directly for monetary payment.

However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly and may apply to some advertising or analytics technologies.

Where applicable law provides relevant privacy choices, eligible users may exercise those rights as provided by law or through available website privacy controls.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may vary depending on the type of information and may be influenced by:

  • Order fulfillment requirements

  • Customer-service needs

  • Accounting and tax obligations

  • Fraud prevention

  • Contract administration

  • Legal obligations

  • Dispute resolution

  • Business recordkeeping requirements

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

10. Protecting Personal Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include:

  • Secure checkout systems

  • Encrypted data transmission where supported

  • Access controls

  • Authentication measures

  • Security monitoring

  • Restrictions on access to customer information

No method of transmission or electronic storage can be guaranteed to be completely secure. Customers should also take appropriate precautions to protect passwords, devices, and account credentials.

11. Third-Party Websites

Our website may contain links to websites, platforms, payment services, social media services, or other resources operated by third parties.

We do not control the privacy or security practices of independent third-party websites.

If you leave our website or use a third-party service, we recommend reviewing the relevant provider's privacy notice before providing personal information.

12. International Processing

Because ecommerce services, technology providers, logistics providers, payment processors, and customers may operate in different countries, personal information may be processed or stored outside the country where it was originally collected.

Where required, we take reasonable steps to work with service providers that handle information in accordance with applicable contractual and legal requirements.

13. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights relating to your personal information.

These may include the right to:

  • Request information about personal data we maintain

  • Request access to certain personal information

  • Ask us to correct inaccurate information

  • Request deletion of eligible information

  • Withdraw certain marketing preferences

  • Object to or restrict certain processing where applicable

  • Request information about certain data disclosures

  • Exercise applicable advertising or cookie choices

Not every right applies in every country, state, or circumstance.

We may need to verify your identity before processing certain privacy requests.

14. California Privacy Information

Residents of California may have privacy rights under applicable California law.

Depending on the circumstances and applicable legal requirements, eligible consumers may have rights regarding:

  • Access to personal information

  • Correction

  • Deletion

  • Information regarding certain disclosures

  • Certain uses of personal information for advertising

  • Non-discrimination for exercising applicable privacy rights

California residents may submit applicable privacy requests using the contact information provided at the end of this Policy.

We will process eligible requests in accordance with applicable law.

15. Browser Privacy Signals

Browsers and devices may provide privacy settings or signals that affect cookies and online tracking.

Because technical standards and legal requirements continue to develop, our response to particular browser signals may depend on:

  • Applicable law

  • Browser functionality

  • Website platform functionality

  • Technologies currently used by our store

Customers may also use available browser or website cookie controls to manage certain preferences.

16. Children's Information

Our online store is intended for a general audience and is not designed primarily for children.

We do not intentionally seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the request and take appropriate action.

17. Email and Marketing Preferences

Customers who choose to receive promotional communications may unsubscribe at any time using the unsubscribe link included in applicable marketing emails.

Unsubscribing from marketing does not necessarily stop operational communications required to:

  • Confirm orders

  • Provide delivery information

  • Process returns

  • Respond to customer-service requests

  • Communicate important account or transaction information

18. Changes to This Policy

We may revise this Privacy & Personal Information Policy from time to time to reflect changes in:

  • Our business operations

  • Website functionality

  • Service providers

  • Privacy practices

  • Legal or regulatory requirements

When material updates are made, the revised version will be posted on this page and the Last Updated date will be changed accordingly.

We encourage customers to review this Policy periodically.

19. Privacy Questions and Requests

If you have questions about this Policy or wish to submit a privacy-related request, please contact us using the information below.

VELQIZORA™ Business Information

Brand Name:
VELQIZORA™

Legal Company Name:
Shenzhen Qingcheng Jewelry Technology Co., Ltd.

Business Address:
Room 1111, 11th Floor, Building A, Teli Shuibei Jewelry Building
Northwest Side of No. 38 Shuibei 2nd Road
Shuibei Community, Cuizhu Subdistrict
Luohu District, Shenzhen, Guangdong, China

Customer Support Email:
service@velqiza.com

Customer Service Phone:
+86 135 3019 1141

VELQIZORA™ is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd.

For privacy-related inquiries, please include sufficient information for us to understand and respond to your request, but do not send passwords, full payment-card numbers, CVV codes, or other sensitive authentication credentials by email.