Returns, Refunds & Exchanges Policy
Last Updated: September 11, 2026
At VELQIZORA™, we want customers to understand clearly what happens if a purchase needs to be returned, exchanged, or refunded.
This policy explains our standard return conditions, refund process, damaged-item procedure, and customer responsibilities.
VELQIZORA™ is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd.
1. Our 30-Day Return Period
Eligible products may be returned within 30 days after delivery.
To qualify for a standard return, the product should generally:
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Be unused and unworn
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Remain in its original condition
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Include the original packaging where applicable
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Include accessories, components, or tags supplied with the item
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Be accompanied by valid proof of purchase or an identifiable order record
Products showing signs of use, wear, alteration, damage caused after delivery, or missing essential components may not qualify for a standard return.
Please contact us before sending any product back.
2. Requesting a Return
To begin a return request, contact our customer support team at:
Email: service@velqiza.com
Phone: +86 135 3019 1141
Please provide:
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Your order number
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The name used when placing the order
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The product you would like to return
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The reason for the return
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Relevant photographs when the item is damaged, defective, or incorrect
After reviewing your request, our team will provide the applicable return instructions.
Important
Do not send a product back before receiving return instructions from us.
Unauthorized returns may be delayed, refused, or difficult to identify and process.
3. Return Shipping
Return-shipping responsibility may depend on the reason for the return.
Change-of-Mind Returns
For eligible returns requested because of preference, sizing, style, or another non-defect reason, customers may be responsible for applicable return-shipping costs unless otherwise stated in the return authorization.
Damaged, Defective, or Incorrect Products
If we confirm that you received an item that was:
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Damaged during delivery
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Defective upon arrival
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Materially different from the item ordered
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Incorrectly fulfilled
we will provide an appropriate resolution based on the circumstances, which may include a replacement, refund, or return instructions.
Please retain the product and its packaging until your claim has been reviewed.
4. Inspect Your Order After Delivery
We recommend checking your package promptly after receiving it.
If there is a problem, please contact us as soon as reasonably possible and provide photographs or other relevant information.
Examples include:
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Visible shipping damage
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Missing items
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Wrong products
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Manufacturing defects
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Significant discrepancies from the confirmed order
Early notification helps us investigate fulfillment or delivery issues more efficiently.
5. Items That May Not Be Eligible for Return
Certain products may be excluded from standard change-of-mind returns where permitted by applicable law.
These may include:
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Personalized or custom-made products
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Products altered at the customer's request
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Gift cards or other non-physical stored-value products
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Items marked as final sale where legally permitted
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Products that cannot reasonably be resold for hygiene reasons after being used or opened
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Items damaged through misuse, improper handling, or unauthorized modification
Because VELQIZORA™ sells jewelry and accessories, products showing visible wear, scratches, alteration, contamination, or missing components may not qualify for a standard return unless the issue existed when the product was delivered.
If you are unsure whether your purchase is eligible, contact us before returning it.
6. Sale and Promotional Items
Products purchased during a promotion are generally subject to the same return conditions unless the product page, checkout page, or promotional terms clearly state otherwise.
Where an item is specifically identified as Final Sale, return eligibility may be limited to the extent permitted by applicable law.
Statutory rights relating to defective or incorrectly supplied products are not affected by promotional pricing.
7. Exchanges
If you would like a different item, variation, or style, please contact us first.
Depending on inventory and the circumstances, we may:
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Arrange an exchange where available, or
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Ask you to return the eligible original item and place a separate order for the preferred replacement
A replacement item is not guaranteed until availability has been confirmed.
8. Refund Review Process
Once an authorized return reaches the designated return location, it may be inspected before a refund is approved.
We may review:
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Product condition
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Packaging
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Included accessories
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Order information
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Return eligibility
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Whether the returned item matches the authorized return request
After the review is completed, we will notify you of the outcome.
9. How Approved Refunds Are Issued
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow up to 10 business days after refund approval for processing on our side.
After a refund has been issued, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.
Payment-provider processing times are outside our direct control.
If you have not received an approved refund after a reasonable processing period, contact:
Please include your order number and relevant refund information.
10. Original Shipping Charges
Original delivery charges may be non-refundable for standard change-of-mind returns unless:
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The order was defective or incorrectly fulfilled
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Applicable law requires otherwise
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We specifically confirm that the shipping charge will also be refunded
Any applicable deductions will be communicated as part of the return or refund process.
11. European Economic Area and EU Customers
Customers located in jurisdictions that provide statutory cancellation or withdrawal rights may have additional rights beyond this policy.
For qualifying distance purchases made by consumers in the European Union, a statutory 14-day withdrawal period may apply, subject to applicable conditions and legal exceptions.
Where such rights apply, they operate independently of any additional commercial return period offered by VELQIZORA™.
Nothing in this policy is intended to limit mandatory consumer rights provided by applicable law.
12. Return Destination
Please do not automatically mail returns to our registered business address.
The correct return destination may depend on:
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The product
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The fulfillment location
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Your country or region
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The reason for the return
After your return request is approved, our support team will provide the appropriate return instructions and destination.
Packages sent to an unauthorized address may not be accepted or may experience significant processing delays.
13. Business Information
For transparency and business verification purposes:
Brand Name:
VELQIZORA™
Legal Company Name:
Shenzhen Qingcheng Jewelry Technology Co., Ltd.
Business Address:
Room 1111, 11th Floor, Building A, Teli Shuibei Jewelry Building
Northwest Side of No. 38 Shuibei 2nd Road
Shuibei Community, Cuizhu Subdistrict
Luohu District, Shenzhen, Guangdong, China
Customer Service Phone:
+86 135 3019 1141
Customer Support Email:
service@velqiza.com
VELQIZORA™ is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd.
The business address above identifies the legal operator of the store and should not be treated as a return warehouse unless our customer support team specifically instructs you to send a return there.
14. Questions About a Return or Refund
If you need help determining whether your order qualifies for a return, exchange, replacement, or refund, please contact us before mailing the product.
Email: service@velqiza.com
Phone: +86 135 3019 1141
Including your order number and relevant photographs can help us review your request more efficiently.
Thank you for shopping with VELQIZORA™.