Shipping & Delivery Policy

Last Updated: September 11, 2026

Thank you for shopping with VELQIZORA™.

This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what customers should do if a shipment is delayed, damaged, or lost.

VELQIZORA™ is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd.

1. Order Preparation

After an order is successfully placed and payment is confirmed, it enters our order-processing system.

Standard Processing Time

Most orders require approximately:

2–5 business days

for order verification, preparation, packaging, and handover to the applicable shipping carrier.

During holidays, promotional campaigns, unusual order-volume increases, or other peak periods, processing may require up to:

6 business days

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from the estimated transportation time shown below.

2. Shipping Charges

Unless a different shipping amount is clearly displayed during checkout or as part of a specific promotion, our standard shipping charge is:

Flat Shipping Fee: USD $6.99 per order

The final shipping amount applicable to your purchase will be displayed during checkout before you complete payment.

Promotional free-shipping offers or other shipping discounts, when available, may be subject to separate terms.

3. Estimated Transit Times

After your order has been dispatched, estimated delivery time varies depending on the destination, carrier, fulfillment location, customs processing, and local delivery conditions.

Typical estimates are:

Destination Estimated Transit Time
United States 8–14 business days
Canada 10–16 business days
United Kingdom 10–16 business days
Australia 10–16 business days
Other International Destinations 14–21 business days

These estimates begin after the order has been dispatched and do not include the processing period.

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

4. Factors That May Affect Delivery

Although we work to have orders delivered within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control.

These may include:

  • Customs inspection or clearance

  • Carrier network congestion

  • Severe weather

  • Public holidays

  • Local delivery disruptions

  • Incorrect or incomplete shipping information

  • Remote-area delivery requirements

  • Transportation disruptions

  • Unusually high seasonal shipping volume

A delivery delay does not automatically mean that a shipment has been lost.

If your order appears significantly delayed, please contact our customer support team so we can review the available tracking information.

5. Shipment Confirmation & Tracking

When tracking information becomes available, customers may receive a shipping confirmation containing the relevant tracking number or tracking link.

Please be aware that:

  • Tracking may not update immediately after shipment

  • A newly issued tracking number may require approximately 1–3 business days to become active

  • Some international shipments may show fewer tracking events while moving between countries or carrier networks

Temporary gaps in tracking information do not necessarily indicate that the package has stopped moving.

6. Shipping Address Responsibilities

Customers are responsible for reviewing their shipping details carefully before completing an order.

Please confirm that your:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Contact telephone number

are accurate and complete.

We are not responsible for delivery difficulties caused by incorrect, incomplete, or outdated information supplied by the customer, except where applicable law requires otherwise.

7. Address Changes & Order Cancellations

If you need to request an address correction or cancellation, contact us as soon as possible after placing your order.

Email: service@velqiza.com
Phone: +86 135 3019 1141

We recommend submitting change or cancellation requests within:

12 hours of purchase

We will make reasonable efforts to accommodate requests received before fulfillment begins.

However, once an order has entered fulfillment, been packed, or been transferred to a carrier, we may no longer be able to change the delivery address or cancel the shipment.

Submitting a request does not guarantee that a modification can still be completed.

8. International Shipping

VELQIZORA™ may ship orders internationally where delivery service is available.

International delivery times can vary considerably depending on:

  • Destination country

  • Customs processing

  • Import procedures

  • Local postal or carrier networks

  • Local regulatory requirements

Customers should review any applicable import rules in their destination country before ordering.

9. Customs Duties, Taxes & Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other government charges imposed by the destination country.

Unless checkout specifically states that such charges have already been collected, these costs may be payable separately by the recipient.

VELQIZORA™ does not control:

  • Whether customs charges will apply

  • The amount charged

  • The timing of customs clearance

  • Local customs procedures

Customers are responsible for complying with applicable import requirements in their destination country.

Customs-related delays are generally outside our direct control.

10. Multiple Packages

Depending on inventory availability, fulfillment location, or logistics arrangements, a single order may occasionally be shipped in more than one parcel.

If this occurs:

  • Packages may arrive on different dates

  • Separate tracking numbers may be issued

  • Receiving one package does not necessarily mean the complete order has already arrived

If all expected parcels have not arrived after the applicable estimated delivery window, please contact us.

11. Damaged Shipments

Please inspect your order shortly after delivery.

If an item appears to have been damaged during transportation, contact us promptly and provide:

  • Your order number

  • A description of the problem

  • Photographs of the damaged product

  • Photographs of the outer packaging where relevant

  • Any visible shipping label information that may assist our review

Where possible, we recommend contacting us within 72 hours after delivery for transit-damage claims.

After reviewing the information, we will determine an appropriate resolution in accordance with our policies and applicable consumer law.

Depending on the circumstances, this may include a replacement, refund, or other appropriate remedy.

12. Incorrect or Missing Items

If your order arrives with:

  • The wrong product

  • The wrong quantity

  • A missing item

  • A materially incorrect variation

please contact our customer support team as soon as reasonably possible.

Include your order number and photographs of the received package and contents where applicable.

We will review the fulfillment records and provide the appropriate next steps.

13. Packages Confirmed Lost in Transit

If tracking has not updated for an extended period or a carrier confirms that a shipment has been lost, please contact us so we can investigate.

A package is not considered lost solely because tracking is temporarily delayed.

Once a shipment is reasonably confirmed as lost in transit, an appropriate resolution may include:

  • Replacement shipment, or

  • Refund

depending on the circumstances, product availability, and applicable law.

14. Delivered but Not Received

If tracking indicates that a package was delivered but you cannot locate it, we recommend first checking:

  • Around the delivery location

  • With household members

  • With neighbors

  • With reception, building management, or mailroom personnel

  • With the local carrier

If the package still cannot be found, contact us with your order number and tracking information.

We may ask you to cooperate with a carrier investigation before a final resolution is determined.

15. Refused or Undeliverable Packages

A shipment may be returned to the sender if:

  • The address is incomplete or incorrect

  • Delivery is repeatedly unsuccessful

  • The recipient refuses the package

  • Required customs procedures are not completed

  • Applicable import charges are not paid

If a package is returned as undeliverable, please contact us so we can review the available options.

Additional shipping charges may apply to reshipment where the failed delivery resulted from inaccurate customer-provided information or refusal of delivery, subject to applicable law.

16. Business & Customer Support Information

For transparency and business verification purposes:

Brand Name:
VELQIZORA™

Legal Company Name:
Shenzhen Qingcheng Jewelry Technology Co., Ltd.

Business Address:
Room 1111, 11th Floor, Building A, Teli Shuibei Jewelry Building
Northwest Side of No. 38 Shuibei 2nd Road
Shuibei Community, Cuizhu Subdistrict
Luohu District, Shenzhen, Guangdong, China

Customer Service Phone:
+86 135 3019 1141

Customer Support Email:
service@velqiza.com

VELQIZORA™ is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd.

Please note that the business address above identifies the legal operator of the VELQIZORA™ store and should not automatically be used as a product-return address. Customers seeking to return an order should first follow the instructions provided in our Returns, Refunds & Exchanges Policy.

17. Shipping Questions

If you need assistance with processing status, tracking, delivery, damaged shipments, or another shipping-related matter, please contact:

Email:
service@velqiza.com

Phone:
+86 135 3019 1141

When contacting us about an existing purchase, please include your order number whenever available.

Thank you for choosing VELQIZORA™.