Website Terms & Conditions

Effective Date: September 11, 2026

Welcome to VELQIZORA™.

This website and its associated online store are operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd. Throughout these Terms, “VELQIZORA™,” “we,” “us,” and “our” refer to Shenzhen Qingcheng Jewelry Technology Co., Ltd., where appropriate.

These Website Terms & Conditions govern your access to and use of our website, products, checkout functions, customer-service features, content, and other services made available through our online store, collectively referred to as the “Services.”

By browsing the website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and to the policies referenced on our website, including our Privacy Policy, Shipping & Delivery Policy, and Returns, Refunds & Exchanges Policy.

If you do not agree with these Terms, please discontinue use of the Services.

1. Business Operator

For transparency and business-verification purposes, the VELQIZORA™ online store is operated by:

Brand Name:
VELQIZORA™

Legal Company Name:
Shenzhen Qingcheng Jewelry Technology Co., Ltd.

Business Address:
Room 1111, 11th Floor, Building A, Teli Shuibei Jewelry Building
Northwest Side of No. 38 Shuibei 2nd Road
Shuibei Community, Cuizhu Subdistrict
Luohu District, Shenzhen, Guangdong, China

Customer Support Email:
service@velqiza.com

Customer Service Phone:
+86 135 3019 1141

VELQIZORA™ is owned and operated by Shenzhen Qingcheng Jewelry Technology Co., Ltd.

2. Eligibility to Use Our Store

By using the Services, you confirm that you have the legal capacity required to enter into a binding transaction under the laws applicable to you.

If you allow another person, including a minor under your supervision, to access the Services through your device or account, you are responsible for ensuring that such use is appropriate and lawful.

You may not use our Services for unlawful, fraudulent, abusive, or unauthorized purposes.

3. Account Information

Certain website features may allow or require you to create an account.

If you create an account, you agree to:

  • Provide accurate and current information

  • Keep your login credentials confidential

  • Update information when necessary

  • Accept responsibility for activities conducted through your account

You must not sell, transfer, impersonate, or misuse another person's account.

If you believe your account has been accessed without authorization, please contact us promptly.

4. Product Information

We aim to present product descriptions, specifications, photographs, dimensions, materials, colors, and other relevant information as accurately as reasonably possible.

However, minor differences may occur because of factors such as:

  • Screen and device settings

  • Lighting used in product photography

  • Production tolerances

  • Material characteristics

  • Hand-finishing or manufacturing variations

For jewelry and accessories in particular, slight variations in appearance, texture, finish, dimensions, or color may occur where inherent to the product or manufacturing process.

Such differences do not automatically indicate that a product is defective.

5. Availability

All products are offered subject to availability.

We may, where reasonably necessary:

  • Update product information

  • Change available variations

  • Limit purchase quantities

  • Temporarily suspend sales

  • Discontinue products

  • Correct inventory information

If a product becomes unavailable after an order has been submitted, we will take reasonable steps to notify the customer and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.

6. Placing an Order

Submitting an order represents your request to purchase the selected products under the terms displayed during checkout.

Please review your order carefully before submitting it, including:

  • Product selection

  • Quantity

  • Variant or size

  • Shipping address

  • Contact details

  • Shipping method

  • Order total

Receipt of an automated order confirmation does not prevent us from conducting reasonable payment, fraud-prevention, inventory, or order-verification checks.

We may refuse or cancel an order where reasonably necessary, including in cases involving:

  • Suspected fraud

  • Unauthorized payment activity

  • Incorrect pricing

  • Inventory errors

  • Unusual purchasing activity

  • Shipping restrictions

  • Violations of these Terms

If an order is canceled after payment has been successfully collected, any amount due back to the customer will be handled in accordance with the applicable refund process.

7. Order Changes & Cancellations

We begin processing orders as soon as reasonably possible.

If you need to request a cancellation or change, please contact us promptly at:

service@velqiza.com

We recommend submitting such requests within 12 hours of purchase.

We will make reasonable efforts to assist, but we cannot guarantee that changes or cancellations will be possible after fulfillment or shipment preparation has begun.

Applicable statutory cancellation rights are not limited by this section.

8. Prices

Product prices are displayed on the website and may be updated from time to time.

The amount applicable to your order will generally be the price shown during checkout when the purchase is submitted.

Unless clearly stated otherwise, displayed product prices may not include:

  • Shipping charges

  • Customs duties

  • Import taxes

  • VAT or similar taxes

  • Charges imposed by banks or payment providers

Any applicable charges collected directly through checkout will be displayed before the customer confirms payment.

9. Promotions & Discounts

From time to time, VELQIZORA™ may offer:

  • Promotional pricing

  • Discount codes

  • Seasonal offers

  • Bundle promotions

  • Free-shipping campaigns

  • Other limited promotional arrangements

Promotions may be subject to:

  • Start and end dates

  • Product exclusions

  • Minimum purchase requirements

  • Geographic restrictions

  • Usage limits

  • Other clearly disclosed conditions

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to correct or withdraw a promotion where there is an obvious error, misuse, technical malfunction, or other legitimate reason, subject to applicable law.

10. Payment

Available payment options will be presented during checkout.

Customers agree to provide accurate billing and payment information and represent that they are authorized to use the payment method selected.

Payments may be processed through third-party payment providers.

The availability and approval of a specific payment method may depend on:

  • Payment provider rules

  • Card issuer authorization

  • Customer location

  • Fraud-prevention screening

  • Checkout configuration

VELQIZORA™ will never request that customers send full payment-card numbers, CVV codes, passwords, or one-time verification codes through ordinary customer-support email.

Additional information is available in our Payment & Checkout Information page.

11. Shipping & Delivery

Orders are shipped in accordance with our Shipping & Delivery Policy.

Processing and delivery times displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances such as:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Incorrect customer-provided addresses

  • Transportation interruptions

  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information.

Risk of loss, legal ownership, and delivery responsibility will be determined in accordance with applicable law and the relevant circumstances of the transaction.

Nothing in these Terms is intended to remove mandatory consumer protections relating to delivery.

12. International Orders

International orders may be subject to import regulations, duties, taxes, customs procedures, or other requirements in the destination country.

Unless those amounts are expressly collected during checkout, the recipient may be responsible for charges assessed by local customs or other authorities.

Customers are responsible for ensuring that products they order can lawfully be imported into their destination.

13. Returns, Refunds & Exchanges

Eligible returns and refunds are governed by our Returns, Refunds & Exchanges Policy.

Customers should contact us before returning merchandise so that the appropriate return procedure and destination can be provided.

Our published return policy does not limit mandatory consumer rights that cannot legally be excluded or restricted.

14. Intellectual Property

Unless otherwise stated, the website and its original content are owned by, licensed to, or lawfully used by Shenzhen Qingcheng Jewelry Technology Co., Ltd.

Protected content may include:

  • VELQIZORA™ branding

  • Logos

  • Website graphics

  • Product photographs

  • Written content

  • Product descriptions

  • Videos

  • Layouts

  • Icons

  • Artwork

  • Design elements

Such materials may be protected by trademark, copyright, design, or other intellectual-property laws.

You may view and use our website for legitimate personal shopping purposes.

Without appropriate authorization, you may not reproduce, republish, distribute, commercially exploit, modify, scrape, or create derivative works from protected website content.

15. Acceptable Use

You agree not to use the website or Services to:

  • Violate applicable laws or regulations

  • Commit or facilitate fraud

  • Infringe intellectual-property rights

  • Misrepresent your identity

  • Transmit malware or malicious code

  • Interfere with website security

  • Circumvent technical safeguards

  • Attempt unauthorized access to systems or accounts

  • Collect personal information unlawfully

  • Conduct phishing, spam, or deceptive activities

  • Use automated systems in a manner that materially disrupts the Services

  • Engage in abusive or harmful conduct toward our customers, staff, or service providers

We may restrict access where reasonably necessary to protect our Services, customers, systems, or legal rights.

16. Reviews, Comments & Other Submissions

Where our website allows customers to submit reviews, comments, photographs, suggestions, or other content, you remain responsible for the material you provide.

You confirm that your submission:

  • Is accurate to the best of your knowledge

  • Does not unlawfully infringe another person's rights

  • Is not fraudulent or intentionally misleading

  • Does not contain unlawful or malicious material

By submitting content for publication, you grant us the permissions reasonably necessary to display, reproduce, format, and use that content for the purpose for which it was submitted, subject to applicable law.

17. Feedback

We welcome suggestions concerning our products, website, and customer experience.

If you voluntarily provide ideas or general feedback, we may use that feedback to improve our Services without creating an obligation to compensate you, unless otherwise agreed in writing.

This does not transfer ownership of confidential information or intellectual property where applicable law provides otherwise.

18. Third-Party Services

Our website may integrate or link to third-party services such as:

  • Payment providers

  • Shipping carriers

  • Social media platforms

  • Analytics providers

  • Advertising services

  • Other websites

Third parties operate under their own terms and privacy practices.

We are not responsible for independently operated third-party websites or services merely because they are linked from our website.

Customers should review the terms applicable to any third-party service they choose to use.

19. Privacy

Our collection and use of personal information is described in our Privacy & Personal Information Policy.

By using our website, you acknowledge that certain personal information may be processed as necessary to:

  • Operate the store

  • Process orders

  • Provide customer service

  • Arrange delivery

  • Prevent fraud

  • Meet legal obligations

Please review our Privacy Policy for further information.

20. Website Errors & Corrections

Despite reasonable efforts to maintain accurate information, the website may occasionally contain:

  • Typographical errors

  • Pricing mistakes

  • Inventory inaccuracies

  • Incorrect product information

  • Promotional errors

  • Technical display issues

Where an obvious error occurs, we may correct the information and, where reasonably necessary, contact affected customers.

If an order cannot reasonably be fulfilled because of a material error, we may cancel the affected item or order and issue any applicable refund.

Nothing in this section limits rights provided under mandatory consumer law.

21. Website Availability

We aim to maintain reliable access to our website, but uninterrupted availability cannot be guaranteed.

The Services may occasionally be affected by:

  • Maintenance

  • Hosting interruptions

  • Software updates

  • Payment-provider outages

  • Security incidents

  • Network failures

  • Events beyond our reasonable control

We may temporarily modify, restrict, or suspend portions of the website where reasonably necessary.

22. Product & Service Disclaimers

To the extent permitted by applicable law, the website and Services are provided based on the information and functionality available at the relevant time.

We do not guarantee that:

  • The website will always operate without interruption

  • Every technical error will be immediately corrected

  • Every product will remain continuously available

However, nothing in these Terms excludes, restricts, or overrides any warranty, guarantee, remedy, or consumer right that cannot lawfully be excluded under applicable law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Qingcheng Jewelry Technology Co., Ltd. will not be responsible for indirect or consequential losses that were not reasonably foreseeable as a result of using the Services.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not seek to exclude liability or statutory remedies that cannot legally be waived under applicable consumer-protection law.

24. Customer Responsibility

Customers are responsible for:

  • Providing accurate order information

  • Using products appropriately

  • Following product-care instructions

  • Protecting account credentials

  • Complying with applicable local laws

  • Reviewing product information before purchase

Customers must not intentionally misuse our Services or cause losses through fraudulent or unlawful conduct.

25. Suspension or Termination

We may restrict or terminate access to certain Services where reasonably necessary because of:

  • Fraud

  • Security risks

  • Repeated violations of these Terms

  • Illegal activity

  • Abuse of website systems

  • Other serious misuse

Termination of website access does not remove rights or obligations that arose before termination, including valid payment, refund, or customer-service obligations.

26. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control to the extent permitted by law.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Transportation disruption

  • Government action

  • Customs restrictions

  • Labor disruption

  • Network or infrastructure failures

  • Public emergencies

  • Other comparable events

We will make reasonable efforts to resume affected services when circumstances permit.

27. Severability

If any provision of these Terms is determined by a competent authority to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable where possible.

28. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

Any waiver must comply with applicable law.

29. Governing Law & Consumer Rights

These Terms and the operation of the VELQIZORA™ store are governed by the laws applicable to Shenzhen Qingcheng Jewelry Technology Co., Ltd., subject to any mandatory consumer-protection rules that apply in the customer's country or region.

Where legally permitted, disputes involving the operation of the business may be submitted to a court of competent jurisdiction in Shenzhen, Guangdong, China.

However, nothing in this section removes any mandatory right a consumer may have to bring a claim in another jurisdiction where applicable law provides that right.

30. Changes to These Terms

We may revise these Terms periodically to reflect changes in:

  • Store operations

  • Products and Services

  • Website functionality

  • Payment or shipping arrangements

  • Legal requirements

  • Business practices

The latest version will be published on this page together with an updated effective date.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

31. Contact VELQIZORA™

If you have questions about these Terms, an order, or the operation of our store, please contact:

VELQIZORA™

Operated by:
Shenzhen Qingcheng Jewelry Technology Co., Ltd.

Business Address:
Room 1111, 11th Floor, Building A, Teli Shuibei Jewelry Building
Northwest Side of No. 38 Shuibei 2nd Road
Shuibei Community, Cuizhu Subdistrict
Luohu District, Shenzhen, Guangdong, China

Customer Support Email:
service@velqiza.com

Customer Service Phone:
+86 135 3019 1141