Frequently Asked Questions

1. Select the product you would like to purchase.
2. Choose any available style, color, size or quantity options.
3. Select “Add to Cart.”
4. Review the products in your shopping cart.
5. Proceed to checkout.
6. Enter your contact, shipping and billing information.
7. Select an available shipping and payment method.
8. Review the final order information and submit payment.

After successful checkout, you should see an order confirmation and may also receive a confirmation email.

A successfully submitted order should generate an order confirmation containing your order number and purchase details.

If you believe payment was completed but you did not receive confirmation, contact service@velqiza.com.

Open the product page, select the available options you prefer, choose the desired quantity and click “Add to Cart.”

Select the cart or shopping-bag icon on the website. From there, you can review selected products, quantities and the current subtotal.

Open the cart and use the available “Remove,” delete or quantity adjustment control for the relevant product.

Use the quantity selector in your shopping cart. Your subtotal should update after the new quantity is applied.

Contact us as soon as possible at service@velqiza.com. We recommend submitting change requests within 12 hours after purchase.

We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after processing, packing or shipment has started.

Cancellation requests should be submitted as soon as possible. We recommend contacting us within 12 hours of purchase.

Once fulfillment or shipping preparation has begun, cancellation may no longer be possible.

Contact us immediately with your order number, original address and requested correction. Address changes cannot be guaranteed once fulfillment or shipment has started.

1. Add the desired products to your cart.
2. Proceed to checkout.
3. Locate the discount or promotional code field.
4. Enter the code and select “Apply.”
5. Confirm that the discount appears before completing payment.

Check whether the code has expired, whether your products are eligible, whether a minimum purchase applies or whether the code has reached its usage limit.

This depends on the terms of the promotion and the options available at checkout.

The payment methods available to you will be displayed during checkout. Availability may vary depending on location, currency, device and payment-provider configuration.

If PayPal appears as an available checkout option, select it and follow the instructions provided by PayPal to authorize the transaction.

Payment authorization can fail because of incorrect billing information, insufficient funds, bank restrictions, security verification or payment-provider checks.

If the information entered is correct, contact your bank or applicable payment provider.

Payment information is handled through the payment services made available through our ecommerce checkout.

Never send full card numbers, CVV codes, passwords or one-time verification codes through ordinary customer-support email.

Standard processing is approximately 2–5 business days. During unusually busy periods, processing may require up to 6 business days.

• United States: approximately 8–14 business days
• Canada: approximately 10–16 business days
• United Kingdom: approximately 10–16 business days
• Australia: approximately 10–16 business days
• Other international destinations: approximately 14–21 business days

These estimates begin after dispatch and are not guaranteed arrival dates.

Unless a different amount or promotion is shown during checkout, the standard shipping fee is USD $6.99 per order.

When tracking becomes available, you may receive a shipping confirmation with a tracking number or link. Tracking may take approximately 1–3 business days after shipment to begin displaying updates.

International orders may be subject to duties, taxes, VAT, brokerage charges or other local government fees. Unless those amounts are collected during checkout, they may be payable by the recipient.

Contact service@velqiza.com with your order number, a description of the missing item and photographs of the received parcel when relevant.

Send your order number, the product ordered, the product received and clear photographs. Please retain the item until customer support provides instructions.

Contact us promptly with your order number and clear photographs of the damaged product and outer packaging. Where possible, we recommend reporting transit damage within 72 hours after delivery.

A temporary lack of tracking updates does not automatically mean a parcel is lost. If the carrier confirms loss or the shipment remains unresolved for an extended period, contact us so the matter can be reviewed.

Eligible products may generally be returned within 30 days after delivery, subject to the conditions stated in our Returns, Refunds & Exchanges Policy.

Contact service@velqiza.com before mailing an item. Provide your order number, product information and reason for the request.

Do not automatically send returns to our registered business address. The return destination may depend on the product, fulfillment location and reason for return. Customer support will provide the applicable return instructions.

Approved refunds are generally returned to the original payment method. Please allow up to 10 business days after approval for processing on our side. Banks or payment providers may require additional time.

Contact customer support first. Depending on product availability, we may arrange an exchange or ask you to return the eligible original product and place a new order.

Customer information may be processed to complete orders, provide customer support, arrange delivery, process payments, prevent fraud and meet applicable legal requirements.

Please review our Privacy & Personal Information Policy for complete details.

Payment credentials are generally handled through the applicable payment processor or checkout provider. VELQIZORA™ does not ask customers to send full card numbers or security codes through ordinary customer-service channels.

We recommend using a current version of a modern browser such as Google Chrome, Safari, Mozilla Firefox or Microsoft Edge.

• Refresh the page.
• Check your internet connection.
• Update your browser.
• Try another supported browser.
• Confirm all required checkout fields are complete.
• Verify billing and payment information.

If the issue continues, contact service@velqiza.com.